Our phone lines are open from 08:00 – 18:30 Monday to Friday
The practice operates a strict appointment system. Routine appointments can be made with any doctor or nurse by telephoning 01942 483900 or in person whilst at the surgery.
Medically urgent problems will be fitted in on the same day. Problems, which have been present for weeks or months, however irritating they may now have become, are NOT urgent and a routine appointment, should be made.
If you are unsure whether your problem can wait for a routine appointment, either speak directly to the doctor or leave a message for them with a receptionist.
Extended Opening Hours:
We provide extended opening hours with pre-bookable appointments available during the hours of:
Mondays 6.30pm to 8.00pm
All our extended hours appointments are available to pre-book up to 1 week in advance. In addition, we have a limited number of routine appointments that are available to pre-book up to 1 week in advance with each GP.
How do I book an appointment?
We would prefer you to book an appointment on the day you wish to be seen. You can do this by telephone, on-line or by calling into the surgery. The earlier you are able to contact the surgery for an appointment the more choice will be available. To gain access to your personal on-line system, and book appointments on-line, please visit reception with 2 forms of identity, one must be photographic and the other confirming your current address and you will be provided with login details.
Emergency requests will be answered at the surgery during our telephone opening times of 08:00 – 18:30 Monday to Friday.
Sign Language Interpreter Service
Wigan patients can access the services of a Sign Language interpreter to accompany them to GP appointments when needed. To do this surgery staff will contact TOPP Language Solutions either by phone or email. They’ll require basic information ie. patient’s name, where the appointment is, the type of appointment and they’ll make the necessary arrangements to accompany the patient to their appointment.
For patients whose first language isn’t English and who need the services of an interpreter at their GP appointment, the practice can access the services of Language Line. This is a telephone interpreter service. If you require this service at your consultation, please let a member of staff know when you book your appointment.
We are committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times. All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. Please let us know if you require one and this will be arranged.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.