All organisations that provide NHS or adult social care must follow the Accessible Information Standard by law. The Accessible Information Standard aims to make sure that disabled people have access to information that they can understand and any communication support that they might need.
If you or your carer(s) have any communication or information needs relating to a disability, impairment or sensory loss. we will try to respond to those needs.
We want to get better at communicating with our patients. We want to make sure you can read and understand the information that we send you. If you find it hard to read our letters or if you need someone to support you at appointments, please let us know. We want to know if you need information in braille, large print or easy read. We want to know if you need a British Sign Language interpreter or advocate. We want to know if we can support you to lipread or use a hearing aid or communication tool. Please tell the receptionist when you arrive for your next appointment, or telephone us on our surgery number.
As part of the Accessible Information Standard, we will do five things:
1. Ask you if you have any information or communication needs, and find out how to meet them.
2. Record these needs in a set way.
3. Highlight these needs in your file and clearly explain how they should be met.
4. Share information about your needs with other NHS and social care providers if we have consent to do so.
5. Make sure that you get information in an accessible way and can access any communication support if you need it.
For more information see NHS England Accessible Information Standard.
