Threatening, abusive or violent behaviour against our staff or patients is unacceptable.
If a patient is violent or abusive we will warn them to stop. If they continue, we may exercise our right to remove them from our list of patients. This may be immediately, if necessary.
The NHS operates a Zero Tolerance Policy with regard to violence and abuse, the practice having the right to remove violent patients from the list with immediate effect in order to safeguard staff, patients and other persons attending the surgery.
Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In the event of an occurrence of this nature, we are obliged to notify the patient in writing of their removal from the list and record in the patient medical record the reason for the removal. The Clinical Commissioning Group is then responsible for providing further medical care for such patients.
